Break&Walk Distribución, S.L, is the sole proprietor of the items sold at www.breakwalk.com (hereafter "Break&Walk") and the responsible for the services provided in this web. The owner of this Website is Break&Walk Distribución, S.L, with CIF B-53436242 and residing at C/ Marie Curie 21 – Elche Parque Empresarial 03203 Elche (Alicante) Spain.
TERMS OF SALE
By placing an order at Break&Walk you are subject to these terms and conditions in full.
In order to purchase, access our services or enjoy our promotions at Break&Walk you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.
When placing an order you undertake that all details you provide to us are true and accurate. Break&Walk reserves the right to refuse or exclude any customer not complying with these requirements.
BUYING AT BREAK&WALK
Users must fill in all required fields at Break&Walk to make a purchase.
All prices, both of products and transport services, include VAT, unless that for legal requirements prices must be presented otherwise.
Acceptance of present conditions implies conformity with the product, its characteristics and its price.
All orders require the acceptance of prices and product characteristics as detailed in its product description.
In case any product is not available, Break&Walk will notify the customer asap, cancelling the order and refunding the amount to the customer.
All our products have a two-year warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.
Break&Walk is committed to show and describe the products as accurately as possible.
Break&Walk denies all responsibility in case of a mistake, error or omission in said presentation.
Photographs used to illustrate and complement the products description do not belong to the contract obligations.
All orders must be paid using a bank card (Visa or Mastercard), PayPal account, or through a bank transfer.
Break&Walk will never store card details or bank details of its user in its server. It is not allowed to use data or payment instruments belonging to third parties.
Break&Walk will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.breakwalk.com In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.
Break&Walk will ship all over the world.
As soon as the purchase process is finished, the product will be sent through the means Break&Walk offers the customer.
S&H costs are free to any order over 50 € sent to mainland Spain and mainland Portugal. S&H cost for all orders for destinations that not qualify for free S&H will be at the customer’s expense. Please check our S&H rates:
|Mainland Spain||1-2 working days||5,99 €|
|Mainland Portugal||1-2 working days||5,99 €|
|Germany, Czech Republica, Slovakia||5-10 working days||6,99 €|
|France, Italy and Belgium||3-7 working days||7,99 €|
|Greece||3-10 working days||7,99 €|
|U.K.||2-5 working days||6,99 €|
|Balearic Islands, Austria, Ireland, Luxembourg, Netherlands||2-5 working days||10,99 €|
|Bulgary, Cyprus, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Sweden, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, San Marino y Switzerland||3-10 working days||18,99 €|
|Japan||8-12 working days||58,99 €|
|Australia||10-15 working days||61,99 €|
Break&Walk will not be held responsible for taxes, duties and other costs generated by Customs or for possible delays due to Customs procedures.
Besides it is the customer’s responsibility to check the product upon receipt to verifiy it is in prefect state. If the box seems, or open or the customer may think the shipment has been tampered with, the customer must refuse the delivery and notify Break&Walk immediately through this Contact Form.
Exceptional circumstances such as promotional periods, unforeseen with the courier, system upgrades or force majeure circumstances, may vary the established delivery deadlines. However, Break&Walk undertakes to notify the customer in case some of these situations take place.
If there is absence at the time of delivery at the address that has been indicated, and the package can not be delivered, our courier will contact the customer in order to find an alternative solution to the handling of the package. If after proposing repeatedly alternative solutions for the handling, the package still can not be delivered, it will be returned to our facilities and, once received, we will proceed to make the refund of the product or products purchased. The original shipping costs will not be refunded.
RETURNS AND REPLACEMENTS
All products purchased in Break&Walk’ web page, that don't completely satisfy our customers, can be returned in the next 15 days following the reception of the order.
In order for a return to be accepted by Break&Walk, if must comply with the following conditions:
- That haven't been used.
- That haven't suffer any damage.
- That are in the same conditions as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that may contain).
- That the original box hasn’t been written on, or doesn’t have anything stuck on to it.
In case that any of the conditions indicated in this section are not meet, Break&Walk will keep the right of refusing the return.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.
We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order.
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
To make a return, please follow these instructions:
- Access Track your Order.
- Enter your order number and the email you sued to place your order.
- Click on “Returns".
- Select the item you wish to return and the reason for the return.
- Print the documentation generated.
- Insert the printed ticket together with the product to be returned in a bag or package you have available. It is essential that the package includes everything mentioned.
- Cut the address and stick it on the package. Be sure it is completely visible.
- Send the package through the postal service that you consider appropriate. Shipping costs are borne by the customer.
We recommend that you keep proof of delivery.
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank
Break&Walk is committed to give your order as swiftly as possible to the selected transport agency. Nevertheless, Break&Walk cannot be held responsible for damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. Technical failure that for accidental causes or any other kind may prevent the normal functioning of the service through internet. Lack of availability of the site for maintenance reasons or other that prevent the user to access the service. Break&Walk will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless Break&Walk declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.
All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to Break&Walk or it’s licesees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property.
CUSTOMER CARE SERVICE
You can contact Break&Walk through this Contact Form or through RRSS. You can also contact us by phone at (+34) 966 651 334, Monday to Friday from 9:00am to 13:30pm and from 14:30pm to 18:00pm.
All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of Break&Walk. It is expressly forbidden to use without prior consent any element of the web that may be object of protection according to current law on industrial property. Expressedly, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to Break&Walk may be used without the express written consent by Break&Walk.
Break&Walk reserves the right to exert legal actions against the users that violate or infringe Break&Walk’ intellectual and industrial property rights.